INSTANT QUOTE

TERMS OF SERVICE

Last Updated: April 3, 2026

1. AGREEMENT TO TERMS

By using the services of Dookie Dispatch, you agree to the following Terms of Service. These terms apply to all customers receiving pet waste removal or related services.

2. SERVICES PROVIDED

Dookie Dispatch provides pet waste removal services on a recurring or one-time basis. Service frequency may include:

  • Twice a week
  • Weekly
  • Bi-weekly
  • One-time cleanups

Services are performed on scheduled service days within designated business hours of operation.

3. BILLING AND PAYMENT TERMS

a. Service Enrollment & Initial Charge

When you sign up for services and provide your payment information:

  • Your card will be securely stored on file for billing purposes
  • Within 48 hours, you will receive an email confirming your assigned service day
  • At the time your service schedule is confirmed, your first month of service will be charged to the card on file

b. Recurring Billing Cycle

After the initial payment:

  • Your subscription will renew automatically on a monthly basis
  • You will be charged on the same calendar day each month as your initial payment date

Example:
If your first payment is processed on the 17th, all future payments will be charged on the 17th of each month

c. Payment Authorization

By signing up for services, you authorize Dookie Dispatch to:

  • Automatically charge your payment method on file for all recurring services
  • Process future payments according to the billing schedule outlined above

d. Failed or Declined Payments

If a payment is declined or fails:

  • Service may be paused, skipped, or discontinued until payment is resolved
  • You are responsible for updating your payment method promptly
  • Any outstanding balance must be paid before services resume

e. No Pro-Rated Refunds

Missed or skipped services are not eligible for prorated refunds, including but not limited to:

  • Weather-related delays
  • Access issues
  • Unsafe conditions

This is due to:

  • Continued accumulation of pet waste between visits
  • Increased time, labor, and service intensity required during the next visit

4. ACCESS TO PROPERTY

Customers must ensure:

  • Gates are unlocked on service day
  • Clear and safe access to all service areas
  • Pets are secured or non-aggressive

Failure to provide access may result in:

  • Skipped service
  • No refund or credit for that visit

5. PET SAFETY AND AGRESSIVE DOGS

For the safety of our team:

  • Aggressive or threatening dogs must be secured prior to arrival
  • If a dog displays aggressive behavior, we may:
    • Refuse service
    • Skip the visit
    • Suspend or cancel service

No refunds or credits will be issued for skipped visits due to unsafe conditions.

6. YARD CONDITIONS AND EXCESS GROWTH

a. Grass Height

We may refuse or delay service if:

  • Grass is excessively long (typically above 6–8 inches)
  • Conditions prevent visibility of pet waste

b. Consequences

  • Service may be skipped until the yard is properly maintained
  • No refunds will be issued for missed visits due to yard conditions

7. INCLEMENT WEATHER POLICY

a. Definition of Inclement Weather

Service may be delayed or skipped due to:

  • Heavy rain or thunderstorms
  • Snow, ice, or freezing conditions
  • Extreme heat or unsafe temperatures
  • Flooding or muddy/unsafe yard conditions
  • High winds or severe weather alerts

b. Rescheduling

  • We will attempt to reschedule service when possible
  • In some cases, service will resume on the next scheduled visit

c. No Pro-Rated Refunds

Missed services due to weather are not prorated because:

  • Pet waste continues to accumulate
  • Future visits require additional time and effort

8. SERVICE LIMITATIONS

We reserve the right to refuse or discontinue service if:

  • Conditions are unsafe or hazardous
  • Property access is restricted
  • Customer fails to comply with these terms

9. SATISFACTION GUARANTEE

If you are unsatisfied with your service:

  • Contact us within 24 hours
  • We may offer a re-service at our discretion

10. CANCELLATION POLICY

a. Customer Cancellation, Pausing, or Stopping Services

Customers have the right to pause, stop, or cancel services at any time.

  • To cancel or pause service, please contact us via email (hello@dookiedispatch.com) or text (316-365-5500)
  • Requests will be processed promptly and confirmed via email

b. Mid-Cycle Cancellation

If you cancel service mid-billing cycle:

  • Services will continue until the end of your current billing period
  • No partial or prorated refunds will be issued for the remainder of the billing cycle

This ensures fairness and accounts for the time, labor, and scheduling allocated for your service.

c. Company-Initiated Cancellation

Dookie Dispatch reserves the right to cancel services due to:

  • Safety concerns
  • Repeated access issues
  • Non-payment

In the event of company-initiated cancellation, any pre-paid amounts for unused future services will be handled according to applicable refund policies.

11. LIABILITY LIMITATIONS

Dookie Dispatch is not liable for:

  • Pre-existing property damage
  • Damage caused by pets
  • Issues resulting from unsafe yard conditions

Customers are responsible for maintaining a safe service environment.

12. HEALTH AND SAFETY

We follow proper sanitation and safety procedures; however:

  • Customers assume responsibility for pet-related health risks on their property

13. PRIVACY

Your use of our services is also governed by our Privacy Policy.

14. CHANGES TO TERMS

  • We may update these Terms of Service at any time. Updates will be posted on this page with a revised date.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

16. SMS COMMUNICATIONS DISCLOSURE

By providing your phone number and opting in to receive text messages from Dookie Dispatch, you agree to receive SMS communications related to your use of our services.

Types of Messages You May Receive

These messages may include, but are not limited to:

  • Service scheduling and appointment reminders
  • Service confirmations and updates
  • Billing notifications and account-related messages
  • Customer support responses
  • Promotional offers, discounts, and marketing messages (if opted in)

Message Frequency

Message frequency may vary depending on your interactions with our services and your account activity.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from us unless you opt back in.

Help & Support

For assistance, reply HELP to any message or contact us directly through our website.

By opting in, you confirm that you are the authorized user of the mobile number provided and consent to receive SMS messages from Dookie Dispatch.

17. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy:

For SMS support:

  • Text HELP for assistance
  • Text STOP, UNSUBSCRIBE, or CANCEL to opt out

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